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Iceland Travel

Since 1937, Iceland Travel has been the leading travel company, tour operator, and destination management company (DMC) in Iceland. Our active product development is built on cooperation with our community, network of local suppliers and, most importantly, critical feedback from our clients and guests. Our travel and service portfolio include the following: • FIT /individual traveler packages & single services • FIT tailor-made requests • Special interest groups • Conference & events • Incentive & meetings • Luxury travel with our Nine Worlds by Iceland Travel team • Shore excursions and cruise services • Charter flights Why work with us? We love what we do and our passion drives our success! We are deeply committed to our people, our natural environment, and the communities in which we operate. Our people are our most important resource Iceland Travel is an equal opportunity employer and prides itself on having a diverse group of employees. We understand the importance of nurturing growth—that’s why we fully support educational and professional development opportunities for our people. We are also a family-oriented company that enables its employees to harmonize their professional and private lives. In line with that effort, we strictly follow and uphold Iceland’s laws, which mandate equal pay, gender equity, and generous family leave policies. We respect our natural environment We are deeply committed to sustainable tourism and hold Iceland’s unique ecosystem in the highest regard. We strive to keep our country a vibrant and exciting destination for generations to come. We proudly meet the comprehensive assessment criteria of VAKINN’s Gold-Class Environmental standards. Our membership in Vakinn Quality System and our adherence to its code of ethics underpins our commitment to be a force for good. We support our local communities We understand our responsibility to the communities in which we operate. We are committed to supporting certified, local suppliers and small businesses in Iceland that meet our strict quality standards. This commitment ensures that our guests enjoy unique and authentic Icelandic experiences while also supporting economic and social advancement in Iceland’s rural and urban communities.

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24/7 Customer Care Representative

Are you a service-minded professional who thrives in a dynamic environment? Iceland Travel is looking for an enthusiastic and dependable team member to join our 24/7 Customer Care Team in Reykjavík. As a crucial link between travellers and their unforgettable Icelandic experience, you’ll play an essential role in supporting customers around the clock.

This is a shift-based role with 12-hour shifts on a 5/5/4 rotation (07:00–19:00 or 19:00–07:00), offering you extended time off between rotations to recharge.

Key responsibilities

Respond to incoming calls from travellers, suppliers, and partners
Respond to e-mails and process bookings
Handle unforeseen changes to travel plans
Monitor weather and safety conditions
Share information clearly and efficiently
Support departments with various tasks as needed

What we’re looking for

You’re proactive, detail-oriented, and enjoy solving problems
You’re able to work independently and take initiative
You have excellent communication and customer service skills
You’re fluent in English, both written and spoken
Speaking Icelandic or another language is a plus
You have strong computer skills and are confident using travel-related systems
Experience in the travel industry is an advantage

About Iceland Travel

Iceland Travel is a leading company in tourism in Iceland and part of a strong group of companies belonging to Travel Connect, the House of Travel Brands. Iceland Travel employs around 90 ambitious individuals with a vast knowledge and experience in the tourism industry. The work environment is characterized by positivity, trust and respect, and we care about the well-being, growth and success of everyone who works for us. We care about nature and strive to work in a sustainable way. The company is quality and environmentally certified by Travelife.

Why you’ll love working with us