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Hidden Iceland

Hidden Iceland er fjölskyldurekið ferðaþjónustufyrirtæki sem sérhæfir sig í persónusniðnum pakkaferðum um land allt. Við leggjum áherslu á fagmennsku og einstaka þjónustu þar sem öryggi og upplifun eru í forgrunni. Allar ferðir eru leiddar af reyndum leiðsögumönnum með sérþekkingu á náttúru, sögu og jarðfræði Íslands. Við vinnum í samhentu og sveigjanlegu teymi þar sem sjálfbærni, gæði og samvinna eru lykilatriði.

Vinnustaðurinn

Operations (Shift Supervisor) at Hidden Iceland

Hidden Iceland is looking for a positive and hard-working individual to join our Operations team as a Shift Supervisor. The candidate must have strong customer service skills, have extensive experience with Icelandic tourism, strong organisational skills, structured work methods and solution-oriented thinking. Special emphasis is placed on experience in serving premium and luxury customers, both for private guided tours and self-drive tours.

The position available for application is a full-time position based on location at Hidden Iceland's office, Fiskislóð 18, in Reykjavík.

Hidden Iceland was founded in 2017 and specialises in tailor-made package tours in Iceland. The company employs over 40 people, including travel consultants and guides.

Main tasks and responsibilities

Manage daily operations to ensure that all tours run efficiently and safely within the bounds of the companies policies and safety plans.
Communicate with and assist clients, partners and stakeholders in connection with daily operations.
Email inbox management, daily task allocation, preparing equipment for upcoming tours and other incidental work.
Telephone answering and email communication.
Monitor weather and road conditions and manage their potential impacts on Hidden Iceland tours.
Ensure the inbox and client management is done to maximise the sales that can be made from enquiries. That may be through actively engaging with new enquiries to ensure a seamless sales process for the Sales team.

Educational and skill requirements

Experience in Tourism, with a role in Operations or Guiding, is a requirement.
Extensive knowledge of Iceland as a tourist destination is a requirement.
Ability to work weekdays, evenings, and weekends in a shift pattern is a requirement.
Experience in luxury travel is an advantage.
Minimum basic proficiency in Icelandic is an advantage.
Very good command of spoken and written English.
Good general computer skills and experience in major booking systems such as Bókun and Travia are an advantage.
Strong organisational skills, structured work methods and solution-oriented thinking.
Ability to work independently and in a team.

Job benefits

Sports grants, transportation grants and professional development grants are part of employees entitlement funds.

Applications should include a CV and a cover letter that demonstrates diligence and interest in the position being applied for. For further information about the position, please contact Scott Drummond, [email protected]

Auglýsing birt21. september 2026

Umsóknarfrestur25. september 2026

Tungumálahæfni