MEMBER SERVICES ASSISTANT

Description of Position
Actively greets members, verifies membership card, keeps entry counts. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks members.

Shifts between 4 AM to 10 PM Monday to Sunday

Tasks and Responsibilities

• Conducts hourly building safety and security checks. Walks the building and perimeter. Corrects safety and security problems encountered, such as spills, trip hazards, and blocked exits. Fills out reports and shows results to the duty manager. Attends warehouse safety meetings.
• Welcomes members entering the warehouse. Approaches, smiles, makes eye contact and greets.
• Verifies membership card. Offers trolleys if necessary. Keeps entrance/exit area clean.
• Clicks a handheld counter to count members entering the warehouse. Reports half-hourly counts to Front End Supervisor and records counts on weekly reports.
• Monitors building access.
• Discretely observes jewellery and register drawer set up and pick-up while holding panic button. Checks backpacks, lunch boxes, briefcases, pushchairs etc at exit.
• Greets exiting member. Checks accuracy and validity of member’s receipts and compares to merchandise. Arranges speedy assistance for any member correction or concern. Marks receipts with highlighter, thanks member.
• Provides and arranges prompt and courteous member service. Directs members to product and service locations. Enlists assistance for loading, shopping etc. Dries off wet trolleys.
• Drives building perimeter for security checks. .Watches closing managers leave. Reports suspicious activity to duty manager and calls police if necessary.
• Assists in other areas of the Warehouse as necessary.