Solution Engineer
Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place.
With the multi-day sector catching up with increasing demand, as an established travel technology company that has over 14 years of experience in the field, our team is and will be growing.
Role Overview:
With travellers expecting personalised, fast, and seamless digital experiences it puts greater pressure on tour operators to scale efficiently. The role of technology in driving growth has become critical. As part of the Commercial Team, the Solution Engineer plays a key role in guiding prospects and customers in adopting modern travel technology to improve performance, enhance customer experience, and support scalable growth.
You will contribute directly to deal strategy and customer acquisition, partnering closely with the sales team to progress opportunities. You will design and present tailored solutions, ensuring they align with customer requirements and can be delivered within Kaptio’s platform capabilities. This includes understanding technical needs, defining integrations, and supporting a smooth transition into implementation.
Acting as a trusted advisor throughout the sales journey, you will combine business insight with technical expertise to design effective solutions, deliver compelling demonstrations, and ensure alignment between customer goals and our product offering. Your work will directly contribute to successful deals and long-term customer partnerships.
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Customer Engagement: Lead and support prospect engagements as the technical expert during pre-sales. Deliver effective product demonstrations, ask the right questions to uncover underlying business challenges, and translate requirements into solution direction.
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Customer Guidance: Help stakeholders understand the strategic value of partnering with Kaptio. Use insight and technical expertise to move conversations beyond immediate fixes toward decisions that support growth, efficiency, and long term advantage.
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Solution Architecture: Design and present tailored solutions aligned to customer requirements, leveraging a strong understanding of product capabilities and integration options. Address technical questions and objections with confidence.
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Technical Demonstrations: Develop and deliver tailored demonstrations that clearly communicate value and align with deal strategy.
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Sales Enablement: Support the Commercial Team with technical expertise, strengthening proposals and helping progress opportunities through the sales cycle.
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Cross-Team Collaboration: Work closely with Product, Engineering, Customer Delivery, and leadership to ensure solutions are viable and can be successfully implemented. Provide clear documentation to support handover.
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Feedback Loop: Capture and synthesise customer insights to inform product development and improve the sales process.
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Partner Integration: Collaborate with Solution Partners to align their services with Kaptio solutions and support the development of cohesive proposals.
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Strong experience in pre-sales and solution architecture within the Salesforce ecosystem.
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Experience in the travel industry, with an understanding of relevant business models and workflows.
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Strong communication and presentation skills, with the ability to explain complex technical concepts to non technical and C-suite audiences.
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Clear understanding of the sales process and ability to support deal progression in a fast-paced environment.
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Ability to translate business requirements into commercially viable solutions.
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Experience designing and integrating solutions, including working with APIs and system architecture principles.
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Strong stakeholder management skills across business and technical audiences.
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Ability to work collaboratively while taking initiative and driving outcomes.
Desirable Skills
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Experience contributing to proposals, RFP responses, or solution documentation.
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Relevant certifications and a degree in Information Technology or a related field.
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Play a pivotal role in scaling a proven travel technology platform.
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High impact, high ownership role with direct influence on company growth.
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Collaborative, international team with strong product-market fit.
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Competitive compensation package.
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Flexible, remote-first working environment with a strong focus on work–life balance.
Enska
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