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Flóra Hotels

Flóra Hotels is a collection of five properties in Reykjavík and Kópavogur. The collection is operated by an experienced team with expertise across hotel management, guest services, marketing, revenue, and property care. We work together to create memorable stays for every guest. Reykjavík Residence Hotel apartments spread across nine carefully restored historic buildings in 101 Reykjavík — on Hverfisgata, Lindargata, Vatnsstígur, and Veghúsastígur. Each building has been renovated with its original character intact. Operating since 2011. ODDSSON Midtown Affordable, comfortable accommodation at Grensásvegur 18 in Reykjavík. A practical base with easy access to the city. Opened in 2019, under Flóra management since 2020. ODDSSON Downtown Cozy rooms, all with kitchenettes, at Háteigsvegur 1 in 105 Reykjavík. Well situated for exploring the city centre on foot. Opened in 2024. 201 Hótel 102 rooms in the 201 district of Kópavogur, ranging from single rooms to family suites. A popular choice for groups, with ample parking on site. Tower Suites Reykjavík Eight luxury suites occupying the top floor of Katrínartún 2 in Reykjavík. A small, exclusive property with views over the city. Operating since 2016, under Flóra management since 2018. Flóra Hotels is owned by Íslensk fjárfesting.

Vinnustaðurinn

Reception Manager at Flóra Hotels

At Flóra Hotels, we believe that great hospitality starts with great people!

We are looking for an experienced Reception Manager to lead our reception team. This is a key leadership role responsible for setting structure, maintaining service standards and ensuring the team delivers consistent, professional service across all locations.

The centralized Flóra Hotels reception is located at Reykjavík Residence hotel. In addition to servicing Reykjavík Residence hotel at Vatnsstígur, the reception also operates at;

Tower Suites at Katrínartún (On site)
ODDSSON Downtown hotel at Háteigsvegur (Off site)
ODDSSON Midtown hotel at Grensásvegur (Off site)

This role requires an organised and hands-on leader who takes responsibility, makes decisions and follows through.

Helstu verkefni og ábyrgð

Key Responsibilities

Lead, support and develop the reception team, ensuring clear expectations and consistent service standards.
Oversee daily operations, including scheduling, payroll coordination and administrative management.
Develop, implement and maintain efficient procedures and operational frameworks.
Handle complex guest matters with professionalism.
Collaborate with other departments to ensure smooth overall hotel operations.
Participate in recruitment, onboarding and training of new team members.

Menntunar- og hæfniskröfur

We are seeking someone who:

Has excellent English skills (spoken and written); additional languages are a plus.
Has previous experience in a management or supervisory role within hospitality.
Has a strong understanding of reception operations and service excellence.
Communicates clearly, sets expectations and follows through.
Is highly organised, structured and comfortable making decisions.
Has strong administrative skills and a keen eye for detail.
Builds trust within the team while maintaining accountability and clear standards.
Thrives in a fast-paced environment and remains solution-oriented under pressure.
Takes initiative and solves problems with a positive attitude.
Is comfortable adopting new technologies and keeping up with ongoing digital and system developments within hotel operations.