Rapyd Europe hf.
Rapyd Europe hf.
Rapyd Europe hf.

NOC Specialist

Rapyd’s NOC team is searching for a new team member to join their team in Iceland. The NOC team operates on 24/7 shifts. As a NOC Specialist, you will be responsible for all support and technical-related queries for Rapyd products, troubleshooting to resolve or replace in instances where these cannot be resolved, and monitoring systems.

Helstu verkefni og ábyrgð
  • Managing NOC daily tasks 
  • Troubleshooting to resolve or replacing in instances where these cannot be resolved
  • Become the first escalation process for any technical issues
  • Working closely with internal partners to ensure system stability
  • Develop Monitor tools for the production environment
  • Working closely with R&D, DevOps, and the Products team for problem-solving and escalations
Menntunar- og hæfniskröfur
  • Experience in T1 technical support teams and/or NOC teams 
  • Experience with SaaS products
  • Knowledge in API, bug reporting tools, AWS dashboard experience in the payments industry is an advantage
  • Knowledge of the following tools: SQL, Postman, AWS dashboards, Jira, and Confluence is an advantage.
  • Strong debuggability skills with multiple tools
  • Great technical writing and verbal communication skills
  • Excellent communication skills in English and Icelandic
Fríðindi í starfi
  • Transportation grant
  • Health grant 
  • Flexibility at work  
  • Canteen
Advertisement published22. May 2025
Application deadlineNo deadline
Language skills
IcelandicIcelandic
Required
Expert
EnglishEnglish
Required
Very good
Location
Dalshraun 3, 220 Hafnarfjörður
Type of work
Skills
PathCreated with Sketch.AWSPathCreated with Sketch.JiraPathCreated with Sketch.SQL
Professions
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