Assistant Lodge Service Manager

Deplar Farm is a 13-room luxury adventure lodge on the Troll Peninsula in northern Iceland, and is the flagship property of the Eleven Experience collection. Deplar Farm is not a conventional hotel. The property sits in a converted sheep farm at the edge of a fjord, surrounded by mountains. Guests arrive for heli-skiing, fly fishing, surfing, and off-road exploration. The service team plays a central role in the success of the guests’ experience.

We are looking for a service professional who knows how to read a room, run a floor, and develop a team. Someone who has worked closely with discerning guests, understands the rhythm of a lodge or vessel or private residence, and is ready to take on real responsibility in a remote environment.

The Role

The Assistant Lodge Service Manager works directly under the Lodge Service Manager and carries supervisory responsibility for all Lodge Staff. This is a hands-on leadership position. You will oversee food and beverage service across all meals and events, manage minibar and refreshment station operations, ensure outpost locations are prepared and stocked for daily guest itineraries, and execute the opening and closing of the lodge each day.

You will also carry responsibility for staff training and development, SOP maintenance, POS accuracy, and the overall consistency of the guest experience across every service touchpoint. You will work closely with the Experience Managers, culinary team, and housekeeping.

Who We Are Looking For

Backgrounds that translate well to this role include:

• Luxury lodge, resort, or boutique hotel service

• Private yacht or superyacht (chief steward, stewardess, purser)

• Private residence or estate management

• High-end restaurant front-of-house management

• Event management for high-net-worth clients

• Flight attendant or corporate aviation service

• Butler, concierge, or front office in a five-star environment

What matters most is that you are comfortable running service for sophisticated guests, that you have managed or supervised people before, and that you know your way around a proper food and beverage operation.

Required

• Minimum five years in food and beverage or lodge service, with at least two years in a supervisory role

• Strong knowledge of table service, wine, cocktails, and coffee

• Fluent English, written and spoken

• EU passport — no work permit sponsorship available

• Available to start within 60 days

• Valid category B driving licence and comfort operating company vehicles

• Proficiency with POS systems and comfort with Apple products and Microsoft Office

• Physical capability to lift 23 kg or more on a regular basis

• Willingness to live and work on-site in a remote location

Nice to Have

• First aid or CPR certification

• Additional languages beyond English

• Experience working in Iceland or a comparable remote environment

• Familiarity with luxury lodge operations, seasonal rhythms, and staff living arrangements

• Background with inventory management, ordering, or back-of-house systems

What the Role Offers

• On-site accommodation and meals provided

• A small, high-caliber international team with a serious service culture

• Genuine responsibility from day one

• Access to one of Iceland's most extraordinary landscapes

• A company that invests in people and promotes from within

About Eleven Experience

Eleven Experience operates a portfolio of intimate adventure lodges in remote locations around the world. Each property is built around a primary outdoor pursuit and a guest experience that is personal, expert, and unpretentious. Deplar Farm opened in 2016 and has established itself among the leading luxury lodges in Northern Europe.

How to Apply

Send your CV and a short note on your background and availability to: [email protected]

Applications without an EU passport will not be considered. Applicants must be available to start within 60 days of offer.