Travel Expert (Ferðaráðgjafi) at Hidden Iceland
Hidden Iceland is looking for a positive and hard-working individual to join us as a Travel Expert (travel consultant). The candidate must have strong customer service skills, sales and quotation preparation, bookings and follow-up of trips. Special emphasis is placed on serving premium and luxury customers, both for private tours and self-drive tours. The ideal candidate has prior experience in a similar role within Iceland.
The position available for application is a full-time position, with the flexibility to mix between working on location in our Reykjavík office, and remotely.
Hidden Iceland was founded in 2017 and specialises in tailor-made package tours in Iceland. The company employs over 40 people, including travel consultants and guides.
- Prepare tailored travel proposals in line with client preferences and Hidden Iceland’s product standards, ensuring a full cycle of planning from enquiry to post-tour follow-up.
- Handle all components of the client itinerary; guide, activities, transfers, accommodation, and all other components required for the tour to run smoothly and efficiently.
- Sales, bookings and quoting clients, both via email and telephone
- Communication with customers and service providers
- Experience in travel consulting, sales, and knowledge of Iceland as a tourist destination is a requirement
- Experience in luxury travel
- Excellent written and spoken English
- Minimum basic proficiency in Icelandic is an advantage
- Excellent general computer skills and experience in major booking systems such as Bókun and Travia are an advantage
- Strong organizational skills, structured work methods and solution-oriented thinking
- Ability to work independently and in a team
- Education that is useful in the workplace is an advantage
- Sports grants, transportation grants and professional development grants are part of employees entitlement funds.
English
Icelandic
